• Frameworks

    • Advisera Home
    • ISO 27001
    • NIS 2
    • ISO 9001
    • EU GDPR
    • ISO 14001
    • EU MDR
    • ISO 45001
    • ISO 13485
    • ISO 17025
    • IATF 16949
    • ISO 22301
    • AS9100
    • ISO 20000
    • ISO in General
  • Contact Us
  • Log in

    • Conformio

    • Training

    • Community

    • Partner Panel

    • Experta

  • Implement & Learn
    Implementation Products
    Conformio
    Conformio
    ISO 27001 Compliance Software
    Built by top industry experts to automate your compliance and lower overhead.
    Learn more
    Documentation Toolkits
    Documentation Toolkits
    All Policies, Procedures, and Records
    Our toolkits supply you with all of the documents required for ISO certification.
    View all
    Learning Products
    Training
    Training
    Accredited Online Training by Top Experts
    Our course and webinar library will help you gain the knowledge that you need for your certification.
    View All
    • Conformio
    • Documentation Toolkits
    • Training
  • Resources
    Resources
    • By Type
    • Articles
    • Webinars
    • Courses
    • White Papers
    • Templates & Tools
    • View All
    • Where to Start
    • ISO 27001
    • NIS 2
    • ISO 9001
    • EU GDPR
    • ISO 14001
    • EU MDR
    • ISO 45001
    • ISO 13485
    • ISO 17025
    • IATF 16949
    • ISO 22301
    • AS9100
    • ISO 20000
    • ISO in General
    • NewAI Tool
      Experta: AI-Powered Knowledge Base
    • Try now
    • Other
    • Live Consultations
    • Consultant Directory
    • Community
    • Resources
  • For Consultants
  • About Us
    Our Team
    Leading Experts
    Leading Experts
    Experienced auditors, trainers, and consultants ready to assist you.
    About Advisera
  • Contact Us
  • Get Started
Knowledge base / ITIL / ISO 20000 Implementation
ITIL / ISO 20000 Implementation
Free tools for ITSM – supporting IT Service Management for zero tool cost
Written by Neven Zitek
How to implement ITIL
Written by Neven Zitek
All about Incident Classification
Written by Drago Topalovic
Major Incident Management - when the going gets tough…
Written by Drago Topalovic
ITIL Incident Management – How to separate roles at different support levels
Written by Neven Zitek
Change Advisory Board in ITIL – advise, approve or what?
Written by Drago Topalovic
Incident resolution and closure: Waiting for the fat lady to sing
Written by Drago Topalovic
What ITIL roles can be combined in one person?
Written by Neven Zitek
Jump to topic
About ITIL and ISO 20000 Certification / Training ITIL / ISO 20000 Documentation ITIL / ISO 20000 Implementation ITIL / ISO 20000 Processes and Functions
You have successfully subscribed! You'll receive the next newsletter in a week or two.
Please enter your email address to subscribe to our newsletter like 20,000+ others

You may unsubscribe at any time. For more information please see our privacy notice.

ISO-27001 certificate GDPR certificate
  • Products


    • Conformio
    • Toolkits
    • Training
  • Resources


    • Articles
    • Webinars
    • Courses
    • Free Downloads
    • Tools
    • Live Consultations
    • Consultant Directory
    • Experta
  • Standards & Regulations


    • ISO 27001
    • ISO 9001
    • ISO 14001
    • ISO 45001
    • ISO 17025
    • ISO 22301
    • ISO 20000
    • NIS 2
    • EU GDPR
    • EU MDR
    • ISO 13485
    • IATF 16949
    • AS9100
    • ISO in General
  • Advisera


    • About Us
    • For Consultants
    • Careers
    • Contact Sales
    • Terms of Use
  • Help


    • Help Center
    • Contact Support
    • Partnerships

Copyright ©2024 Advisera Expert Solutions Ltd